Portfolio - CSR-Reports

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Manitoba Liquor & Lotteries


Manitoba Liquor & Lotteries is a provincial Crown corporation. Its mandate is to provide revenue to the Province of Manitoba to support provincial healthcare, education, and social services programs and initiatives.


Enriching the lives of Manitobans is a 70-page Corporate Responsibility report that provides details of the organization’s social, economic and environmental highlights for the year 2018-19, as well as information related to the Global Reporting Initiative (GRI) framework.

We were very pleased to develop all content for this report, based on interviews with internal and external subject matter experts, and to collaborate with the internal team and external design firm on messaging and overall tonality.

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Alectra Utilities

Alectra Utilities is a newly-formed electricity distribution and integrated energy solutions company (est. February 2017), headquartered in Mississauga, Ontario. The company provides energy solutions and services to nearly one million customers in Ontario’s Greater Golden Horseshoe area.


Our Sustainability Journey (2018) is Alectra's first sustainability report featuring environmental, social and economic highlights for the 2017 reporting year. This is a hybrid annual report/sustainability update, with external assurance provided for specific environmental indicators, rather than a full GRI report. ML & CO developed all content for this report, based on interviews with a wide variety of internal subject matter experts. We also worked closely with the internal brand team and external agency to help set the tone for this first sustainability report.

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TD Bank

is one of North America’s best-known brands, with over 23 million customers, 85,000 employees and over 2,400 retail locations across North America.


ML & CO. was invited to work with a team of writers on the development of TD Bank's 2014 Corporate Responsibility Report. We interviewed subject matter experts from across North America on issues ranging from customer satisfaction and mobile banking to data security and climate change mitigation. Based on these interviews, we developed content for internal approval, and also worked with the other writers on the team to ensure a consistent narrative that reflected the bank's key milestones.



Export Development Canada

is Canada’s export credit agency. It offers financing, insurance and risk management support to help Canadian exporters and investors expand their international business.


A 44-page online, interactive PDF and accompanying 12-page Summary Report (print). ML & CO conducted all interviews, developed artwork and managed overall design and production. This report won an IABC Excel award (2010) in the Social Responsibility category.

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Toronto Hydro Corporation

is the largest municipal electricity distribution company in Canada, serving approximately 705,000 customers in the City of Toronto.


A 54-page online Corporate Social Responsibility report. ML&CO. conducted interviews with all internal subject matter experts, developed third-party testimonials, wrote all content including the Stakeholder Engagement Matrix and Global Reporting Initiative (GRI) report card, before handing the project off to Toronto Hydro’s design team. The 2010 report is the fourth CSR report that ML & CO. produced for this client.

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Hydro One

owns and operates 96 per cent of Ontario’s electricity transmission network and is the largest electricity distributor in Ontario, with 1.3 million residential customers. Hydro One’s service territory covers approximately 75 per cent of the province.


ML & CO. was invited to write Hydro One's first Corporate Responsibility report, released in 2016. For this assignment, we conducted interviews with all internal subject matter experts and worked closely with them to develop an overarching narrative that reflected key accomplishments and milestones for the year. We also worked to support the project leaders with advice on infographics, charts and imagery, as well as making recommendations for content management and CR strategy.